Clicktools was formed in 2001 to help organizations collect customer feedback and use the results to improve customer service.
Its first product was a series of low-cost on-line assessments (or tools that you could just 'click') that organizations could purchase on a 'per person per complete' basis. The demand for customized surveys resulted in the development of the product that forms the basis of Clicktools today. Clicktools was launched in 2002 and was first used to help Symbol Technologies implement a global customer satisfaction survey.
Since that first implementation, many more customers have realized the benefits of Clicktools and functionality has extended dramatically.
Clicktools was the first survey provider to integrate with Salesforce.com and was an original member of the AppExchange (or On Demand Market place as it was orginally known),
In 2008, Clicktools was also the first survey provider to integrate with Oracle CRM On Demand and [come back soon for more firsts!].
Also in 2008, Clicktools became the first survey provider to include a fully fledged Business Analytics engine as an out-of-the-box product.
These integrations with leading On-demand CRM solutions has extended Clicktools applications to include scripting, forms and landing pages.
Clicktools is committed to helping organizations improve their customers' experience through the use of On Demand software. Clicktools is a privately owned company with its headquarters on the South Coast of England and an office in San Francisco, USA.
If you would like more information on any particular aspect of Clicktools please contact us:
General enquiries: info@clicktools.com
EFM solutions: helpmelisten@clicktools.com
Salesforce.com integration: salesforce@clicktools.com
OracleCRM integration: oraclecrmondemand@clicktools.com
SugarCRM integration: sugarcrm@clicktools.com
UK/Europe & registered address
Clicktools
7 Branksome Park House
Bourne Valley Road
Poole
BH12 1ED.
Company Registration No: 04027508.
VAT Registration No: 760556817.
Sales: 0800 0432587
Main: 01202 313645
Fax: 0800 471 5273
North America:
Clicktools
795 Folsom Street
1st Floor
San Francisco
CA 94107.
Sales: 1-800-774-4065
Fax: 1-800-767-2070