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On Demand software to
build, deploy, analyze and integrate surveys, scripts, forms and landing pages.
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Powerful engine for building web based surveys, scripts, forms and landing pages... Survey tools are ten-a-penny but there are some features that separate the 'men from the boys'. If you are serious about collecting information and feedback (and let's face it - can you afford not to be?) Then the following functionality may come in useful: Multi-user system to track and control surveys across multiple departments. Full WYSIWYG editor to build content using over 17 question types or pre-defined content from question libraries. Change and personalize content based on information stored against Contacts or completed answers. Make questions hidden and/or required. Build and deploy the same survey in ANY number of languages, include custom html/javascript and build master/subset surveys to track questions across multiple surveys. |
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Completely reflect your brand to your customers... We believe that every survey or form you build and present to customers should reflect your brand so, whilst we don't provide templates called 'Summer Flowers' or 'Spring Meadows', we do provide the ability for you to have complete control over the look and feel of your content. Build simple templates with our WYSIWYG interface, present content across multiple columns or take complete control using custom html. You won't see any Clicktools logos and you can even use your own sub-domain (e.g. feedback.yourorg.com) for hosting. This incredibly powerful capability means you can deploy the same survey using many templates and, because we separating presentation from content any re-branding can be immediately reflected across all your surveys. |
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Seamless multi-channel deployment... It's unlikely that you will collect information and receive feedback from one source. Sure, email and web is the most common but what about inbound/outbound calling, paper based surveys and IVR? Clicktools enables you to deploy the same survey in multiple modes. You can run the same survey to contacts stored and managed in Clicktools; in Kiosk mode for 3rd party opted in mailing lists or completion on a web site;, through integration with IVR systems and using 'manual' methods via inbound/outbound call centres and paper based surveys. You could even run the same form/survey through your affiliate network using different brandings. However you choose to deploy your survey you can track and report results individually or together - it's your choice. |
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Powerful 'out-of-the-box' analysis with filtering, correlation, trending and much much more... One of the most important considerations when collecting information and feedback is what you do with the collected data. Whilst many other tools focus on collection, Clicktools focus is the use of that data to improve your customers' experience. Most tools provide export options but, Clicktools provides much much more to drastically reduce the time and effort involved in building summary reports and, more importantly, understanding the data. The results for every question in every survey are automatically available. Clicktools uses a default chart type for each question type and, depending upon the question a range of options are available. Response rates show you how many people have answered each question, correlations Dynamic filtering against responses, contact information and dates enable you to quickly drill down to exactly the information you want. You can also see the individual responses and results can (if required) be exported/published as raw data or results tables. And, if that doesn't give you enough power and flexibility there is always Clicktools Analytics. |
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Secure and scaleable environment... If you are putting Clicktools in front of your customers, its only right that you want to be safe in the knowledge that your information will always be collected and any data is stored safely and securely. Clicktools hosting partner is Rackspace Managed Hosting who provide state-of-the-art hosting. Advanced architecture including Firewalls, Load Balancers and Intrusion Detection software provide up-time guarantees, whilst functionality including the ability to deploy secure surveys over https://; and restrict application access to defined IP addresses and Email relaying means that your feedback is in safe hands. |
Use the links below to find out more about Clicktools or contact us to request a demo or 30 day trial.
View the full functionality list
Experience the power of Clicktools with a 30 day trial
Find out how to build custom charts and dashboards with Clicktools Analytics


