Clicktools drastically reduces the time and effort involved in deploying custom surveys, scripts, forms and landing pages:
- Build simple/powerful surveys - no restrictions on size or complexity
- Enforce consistent customer brand experience
- Deploy surveys in any language
- Automatically report and publish results in real-time - no building reports!
- Secure and scaleable hosting with Rackspace.
Clicktools Analytics increase your ability to identify what needs to be done to improve your customers' experience and loyalty.
- Group questions to produce 'overall' scores
- Build charts that display any combination of questions or overall scores from a survey
- Include over 20 useful Performance Indicators (PIs)
- Define custom indicators
- Build comparative and key driver reports to include date and data filters
- Deploy reports to over 10 chart types including tables, bar charts, quadrant charts and spider charts.
Oracle CRM On Demand, 
Salesforce.com and 
SugarCRM connectors transfer completed information in to your CRM environment to increase one customer view, with applications across the whole of the product lifecycle:
- Sales: Web2Lead, outbound call scripting, win/loss surveys.
- Marketing: Event registration, Campaign, subscription centers
- Support: Closed case surveys, post implementation surveys
- General: Customer satisfaction & Net Promoter®.
Note: Net Promoter is a registered trademark of
Bain & Co, Fred Reichheld and Satmetrix Systems.
Packages [