Drastically reduce the time, effort and cost of building surveys, scripts, forms and landing pages to create and/or update ANY Oracle information.
Clicktools is first survey tool fully integrated with Oracle CRM On Demand:
- Automatic synchronization based on close/submit
- Manual synchronization for 'failed' synchronization and bulk transfer
- Full error reporting and tracking
- Create/update standard fields and objects [such as Account, Contact, Opportunity etc.]
- Create/update custom fields and objects
- Create/update unlimited information from one survey/script
- Use any information to check whether information exists and then update rather than create
- Conditional/Rule-based synchronization. E.g. only do X if the answer to question 1 is Y.
Clicktools for Oracle on Demand is used across the whole of the Oracle CRM product set with popular applications including:
Service Request surveys
Capture simple or complex feedback immediately after a case is closed and secure the information in the best place - directly against the case itself or in a custom object. Complete surveys by phone or email - the choice is yours.
Net Promoter®
Net Promoter asks customers how willing they are to recommend you to a friend or colleague. Based on responses, you can calculate your "Net Promoter Score". Clicktools has developed custom objects, reports and dashboards for organizations wishing to integrate the NPS approach with Oracle. [Net Promoter is a registered trademark of Fred Reichheld, Bain & Company and Satmetrix Systems, Inc.]
Outbound/inbound Call-scripting
Clicktools isn't called "Call scripting on steroids" for no reason. Sure, there may be applications where the standard Oracle scripting capability meets your needs. But, if you need the ability to launch personalized scripts from custom links/tabs/buttons including functionality such as conditional scripts, synchronization to multiple objects and full analysis of your results then Clicktools may just be that pick me up you need.
Customer Satisfaction/new customer/post-implementation surveys
You wouldn't look at your organizations financial results once every 12 months, so it's a mystery to us why so many organizations only ask their customers for feedback once a year. Integrating CRM with feedback enables you to advance from a time based feedback approach (e.g. yearly surveys) to an event-based program. Capturing feedback at key points in your lifecycle helps you to understand weak and strong points in your customer experience and prioritize improvements that will most positively impact advocacy, loyalty and profitability.
Complex Web2Lead
Whether you use Leads or Contacts and Accounts you can build and deploy any web2 form within minutes. Add responses to campaigns, allocate to Lead Queues, generate tasks for HOT! Responses. No programming, no html, and no IT cost.
Win/Loss Surveys
Find out why you lost (or perhaps more importantly why you won!) an Opportunity, enabling you to understand, measure and improve Sales effectiveness at an individual, team and organizational level.
Campaign Tracking
Automatically capture and update campaign records in Oracle including Advanced Setup options. This works for leads, contacts who can be added to the campaign or their status amended as required.
Subscription Centers/opt-outs
Easily manage lead, contact or custom opt-outs and subscription centers to ensure no-one ever gets a communication they don't want.
Use the links below to find out more or contact us to arrange a demo or free 30 day trial:
Intro to Oracle CRM On Demand integration
Pricing [ [Net Promoter is a registered trademark of
Fred Reichheld, Bain & Company and Satmetrix Systems, Inc.]
Packages [ 